Cox is among the largest ISPs in the United States with cable internet and other offerings helping millions of households across the company’s coverage area. Cox offers its customers routers with their internet subscription and sometimes routers may encounter some problems and may require to be rebooted or restarted. Well, in this article, I will cover on how you can efficiently reset your Cox router and solve your connectivity issues.
There are several common reasons why you may need to reset your Cox router:
Routers have a limited amount of onboard memory that it uses to process and route internet traffic. Over time, as more and more devices connect to the router and use the internet, this memory space can become cluttered. Resetting the router clears out this memory cache and frees it back up.
Resetting the router can sometimes resolve connectivity drops or slow speeds that may occur. It resets the router’s internal settings back to factory defaults and re-establishes the network connection from scratch.
Routers periodically receive firmware updates from the manufacturer to add new features or fix bugs. Sometimes these updates can introduce new issues. Resetting resets the firmware and may fix any bugs.
If you have multiple routers or network extenders, there is a chance of IP address conflicts occurring between devices. Resetting clears out all device connections and IP addresses assigned to resolve conflicts.
Resetting is also a general troubleshooting step to take if you are experiencing other inexplicable problems like intermittent connections, DNS resolution failures, or the router not responding. It refreshes all settings.
Before resetting your Cox router, it’s a good idea to locate the exact model number so you can look up the proper reset instructions specific to that model. Here are the basic steps:
Having the exact model ready will help with looking up the proper reset process in the next section.
Now that you’ve identified your specific Cox router model, follow these general steps to reset it:
Search for a small recessed reset or reboot button, usually on the back or side of the device. It may be labeled “Reset” or have a picture of a circle with an arrow.
Use a straightened paperclip or skinny object to press and hold the reset button for 10-15 seconds.
Let go of the button once the reset starts and wait for the status lights on the front of the router to stop blinking and restart their regular pattern, about 2 minutes.
Once restarted, reconnect your computer, phones, smart devices, and other internet connected items to the wireless network name (SSID) and password which should be on a label on the router or in your Cox account.
Open a web browser to test your connection speed and try loading websites to confirm the reset resolved the issues you were having.
If problems persist, you may need to perform additional troubleshooting or contact Cox support. But resetting is a good first step to refresh your network setup.
While the basic reset process is generally the same, the exact button location and steps may vary depending on your router model. Here are reset instructions for some common Technicolor and ARRIS Cox routers:
Always refer to your specific router model user guide as well for the official instructions from the manufacturer. Cox’s website may also include support pages for common models.
Here are some additional questions you may have about resetting your Cox router:
No, resetting will not change or clear out your WiFi network password. That information is stored internally on the router.
Yes, resetting returns the router configuration to factory default settings. You will need to re-enter any customized settings after the reset.
Yes, resetting will disconnect all devices from the network. You will need to have them re-connect to the WiFi network after the reset is complete.
In general, only reset your router if you’re having connectivity issues. Once a month is reasonable as a preventative maintenance step. But most routers do not require frequent resets.
If the reset button mechanism is faulty, contact Cox support for assistance or to have a replacement router sent. In some cases a forced factory reset may still work by unplugging power for 30 seconds.
This is sometimes referred to as powering cycling and it’s a very fundamental procedure that must be considered if there is a problem with connectivity. Correct identification of one’s particular router model and adherence to suggestions given by the ‘reset’ section can conveniently rejuvenate many network problems. It’s always advisable to restart the router every now and again especially if you have your home WiFi for a month or two. Feel free to ask any other questions in connection with this feedback as well.
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